Benefits
Clean and Uniformed Sites, easy to monitor and best utilization of services
Calling 1 person for any telecom problem
IQ Telcom manages all providers and services
Consolidated Billing
Success Story: Managed Services Case Study
A restaurant franchise owner had aggressively acquired branch locations throughout Connecticut, New York and New Jersey over a short period of time. When all was said and done, the organization had 23 locations, with little to no insight of the costs at each location. Voice and data costs were high and without a centralized view of these costs, business decisions had to be put on hold.
SITUATION
The corporate office engaged IQ Telcom to capture and summarize costs and associated services by location in order to gain visibility and take control of the telecom spend. Telecom invoicing was not centralized and bills were often mailed directly to the sites. In addition, restaurant managers had been allowed to order new services and make changes to existing services with no oversight.
Although the initial goal was to identify costs, reducing them was also paramount to the corporate office. The organization was also interested in simplifying and centralizing the billing and procurement processes.
SOLUTION
IQ Telcom began by gathering invoices and identifying telecom spend by location with the Accounts Payable department. Technicians were dispatched to capture the hardware inventory and to tone & tag the lines and circuits. During this process, many services were identified as not working, yet were continuing to be billed to the customer. Several locations also had costly pay phones which were promptly removed.
To optimize their costs and streamline ongoing management, IQ Telcom made the recommendation to standardize the voice and data configurations using Point of Sale information. Standard configurations were established and this data was used to re-engineer and right-size each location. Basic configurations were applicable at 80% of the restaurants, and a second design was created for restaurants experiencing higher sales volumes.
RESULTS
IQ Telcom was able to reduce the annual telecom costs of this restaurant franchise by 30%. These savings were realized by optimizing existing services, removing unnecessary services and features and procuring more cost effective toll plans.
This “cookie-cutter” approach and solution is now used when additional restaurants are acquired which simplifies the roll-out of new sites. The franchise currently outsources its ongoing telecom management to IQ Telcom, including the management of all telco and hardware changes, repairs and bill validation. IQ Telcom also offers a 24 hours / 7 days a week help desk service available. The restaurant managers can now focus on their business and customers and not on telecommunications.
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