Success Story: Healthcare Case Study
A growing healthcare provider throughout the Southeast faced rapid expansion with more than 100 locations to manage. Through acquisition, the organization had inherited facilities of varying sizes and management styles. Facilities included nursing homes, rehabilitation centers, hospice and assisted living offices. Telecom spend had risen to nearly $5 million annually.
SITUATION
Corporate managers were looking to reduce the overall telecom spend across the organization while centralizing information and streamlining processes for bill payment. Business decisions were difficult to make without an accurate inventory of voice and data services and associated costs. Vendor management, including the renegotiation of contracts, was challenging at best. The organization also wanted to reduce their number of providers, establish master accounts and take advantage of volume discounts.
SOLUTION
IQ Telcom built a baseline cost inventory for each of the 100+ locations identifying services and detailed costs at each location. Information about the business needs of each facility was collected to determine the number of employees, hours of operation, and type of facility in order to optimize services and spend. Ancillary services such as conference calling, pagers, and third party answering services were researched to determine if more cost effective solutions could be found. Data networks were also analyzed for bandwidth requirements and possible rate reductions.
RESULT
IQ Telcom identified and eliminated excess services at each location and combined multiple accounts. They identified and secured lower rates for many services and also delivered an accurate inventory by location so that informed business decisions could be made. The key areas with savings included Local, Long Distance, and Toll Free Services: $500,000.00 saved, Lease Agreements of which many had expired but were continually paid: $100,000.00 saved, Answering Services: $9,000.00, Conference Calling: $225,000.00, Point to Point Circuits: $30,000.00, No longer in use Frame Relay Circuits: $70,000.00, Unused Pagers: $3,100.00, and Miscellaneous Costs including closed locations and unauthorized 3rd party charges: $48,000.00 saved. Annual telecom cost savings exceeded $1 million across a variety of telecom services.
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